Which a value of nearly 1 million peridot ring, consumers usually pay close attention to wear, but only on the missing half of a mosaic of olivine, the experts found that: the appearance of no significant deformation rings, Earrings Collection jewel teeth parts of the tip of the stones, mosaic stones not suitable shape. The final seven experts reached the same conclusion: jewel tooth shape unreasonable, that is the direct cause of loss caused by the diamond, it is recommended manufacturers take full responsibility. Finally, gold jewelry professional to do the appraisal with reference to expert opinion, based on primary and secondary liability, the consumer dispute mediation negotiation between the two sides, 10 controversial pieces of basic complaint is resolved.
Appraisal, the gold jewelry professional to do through the news media to remind consumers to select care is not just beautiful ring, but also pay attention to the strong degree of mosaic. As the manufacturer, bangle shop not the blind pursuit of efficiency, make a good quality for consumers.
Enthusiasm to guide consumer complaints seriously
Gold jewelry from professional office received complaints and inquiries in recent years, the situation, not only because of complaints jewelry manufacturer quality tests, the design is not comprehensive, but also partly because consumers caused by improper use or wear. To this end, gold jewelry professional to do Cool bracelets in the process of resolution of complaints received, but also warm and thoughtful way to teach consumers to wear jewelry maintenance of consumer knowledge, so that consumers truly plainly consumption.
Consumer Miss Mao in a certain gold shop to buy a diamond ring, worth about 7,000 yuan, but less than six months, Miss Mao hands above the diamond ring worn on the lost. Miss Mao unsuccessful negotiations with manufacturers, complained to the gold jewelry professional to do.
Gold jewelry professional to do after receiving complaints from Miss Mao, experts on this section of the diamond ring off the reasons for the evaluation. Identification results show that the diamond is the main reason for consumers to wear off properly, caused by external forces. The expert analysis of the diamond ring set with six teeth, but six teeth, two teeth in the deformation, tilt out serious system by the external force resulting in overall ring ring deformation, silver factory causing their displacement tipped off the drill. As a result, gold jewelry professionals do recommend that consumers bear the primary responsibility for the manufacturers to bear secondary responsibility. Finally, gold jewelry professional office also patiently Miss Mao explains how to properly wear in everyday life and maintenance accessories.
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